Frequently Asked Questions
Q1.
Are your materials safe and eco-friendly?
Yes. We use non-toxic, environmentally conscious materials that comply with international safety standards, ensuring the well-being of both pets and the planet.
Q2.
Do you offer OEM/ODM services?
Absolutely. Our flexible production lines and experienced R&D team can tailor product design, packaging, and functionality to match your specific brand requirements.
Q3.
Can I get a free sample before placing a bulk order?
Yes. We provide free samples so you can verify product quality and performance, helping you make an informed decision.
Q4.
What is your usual lead time for production and shipping?
For standard items in stock, we can ship within 3–7 days. OEM/ODM orders typically take 15–30 days, depending on design complexity and order quantity.
Q5.
Do you have a Minimum Order Quantity (MOQ)?
It varies by product category and customization requirements. We strive to be flexible and can discuss specific MOQ terms based on your needs.
Q6.
What payment methods do you accept?
We generally accept T/T (bank transfer), PayPal, and credit card. We’re open to discussing other options to accommodate your preferences.